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Written by Andrea Joss | July 10, 2024July 10, 2024 | Methodology, Random Musings#consumerempathy

Validating Empathy

By Ilene Lanin-Kettering & Andrea Joss

One of our defining principles at Quester is our deep belief in radical consumer empathy. Stories are the foundation of our work, and our tools are built to both…

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Written by Brett Townsend | July 10, 2024July 10, 2024 | Fun, In the Media, Random Musings#brandstrategy, #budlight, #consumerempathy

Flipping the Mindset of a Massive Brand Failure

No, this is not another article about Dylan Mulvaney. That disastrous Bud Light campaign had nothing to do with the social influencer but was just…

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